Refund & Return policy
Last updated: October 10, 2025
🍇 Shop with confidence. At VinoVogue, we want every piece you wear to feel like a perfect fit. If your item arrives defective or damaged, we’ll replace it or refund you in full — no returns necessary. You’ll also receive a 20% discount code toward your next purchase, because your satisfaction always comes first.
1) Return Period
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You have 30 days from the date you receive your order to request a return.
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This policy applies to all customers worldwide.
2) Return Eligibility
To qualify for a return, your item must be:
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In original condition, unworn, unwashed, and unused
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With all tags and original packaging intact
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Accompanied by a receipt or proof of purchase
For hygiene reasons, intimates, bodysuits, swimwear, socks, and beauty or personal care products are final sale once opened or tried on.
3) Non-Returnable / Final Sale Items
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Final sale and clearance items
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Gift cards
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Customized or personalized items (e.g., name prints, special orders) → No refund, exchange, or size change available
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Hazardous or flammable materials
4) Damaged or Defective Items
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Simply email us photos of the damaged or defective area along with your order number.
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The item must still have its tags and remain unused.
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You’ll receive either a full refund or a replacement, plus a 20% discount code for your next order.
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No need to return the damaged item — please keep it as our way of saying sorry.
5) How to Start a Return
Email support@vinovogue.com with:
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Your full name (as on the order)
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Your order number (#vino-XXXX)
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The item(s) you wish to return and the reason
Our team will reply within 24 hours with the next steps.
Please note: items sent back without prior approval will not be accepted.
6) Return Shipping
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For change of mind, wrong size, or not as expected, return shipping is paid by the customer.
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For damaged, defective, or incorrectly shipped items, VinoVogue covers all shipping costs.
7) Exchanges
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The fastest option: Return your item, place a new order, and send us the tracking number once your return is delivered.
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After confirmation, we’ll refund your original item cost (excluding shipping).
8) Size Exchange (Non-Custom Products Only)
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Ship your item back with a return tracking number.
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Once received, we’ll remake and send your new size.
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Custom or personalized items are not eligible for size exchanges.
9) Refunds
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We’ll notify you once your return is received and inspected.
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If approved, your refund will be processed to your original payment method within 10 business days.
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Banks or payment providers may take additional time to post refunds.
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If 15 business days have passed since approval and you haven’t received your refund, please contact support@vinovogue.com.
Partial refunds may apply if items are returned worn, washed, missing tags, or outside the approved timeframe.
10) Packaging & Responsibility
Please pack returns carefully. You’re responsible for the item until it reaches us, so we recommend using a tracked shipping service.
11) Need Help?
Questions or concerns? We’re always happy to help: support@vinovogue.com